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Module · Communication

Every message, on the right channel, on the record

Send announcements and messages to classes, parents, staff and applicants by WhatsApp, email, SMS or in-app chat, and keep the history against the person it concerns.

Book a demo Communication integrations
SCREENSHOT SLOT · platform-communication-hero
Live in Elvis ERP
Parent group message
Sample data
Reminder: parent meetings are this Thursday. Please confirm your slot in the app.
Confirmed, thank you.
Slot booked. We have also sent a copy by email.
In the product

See Communication the way your team will

Every screen is built for the people who use it every day. This is the working view, not a mock-up.

  • Role-based views
  • Live data
  • Works on mobile
SCREENSHOT SLOT · platform-communication-tour
Capabilities

Reach the right people without ten different tools

Announcements Publish notices to a campus, programme, class or role, and show them in the portals and the Elvis Connect apps. Elvis Connect
Messages to classes and parents Write once and send to a class, a year group or a chosen list of guardians.
Chat Let staff, students and parents talk inside the platform, with the right permissions for each.
WhatsApp Business Reach families on the channel many already use, with messages logged to the record. Integrations
Email and SMS Send email and SMS for reminders, receipts and urgent notices.
History on the record See who was told what, when and on which channel, for a student, guardian or lead.
Channels

Reach people on the channel they actually read

A fee reminder that goes unread is a reminder that was never sent. Guardians can choose how they hear from you, and you can fall back to another channel.

  • WhatsApp Business, email, SMS, in-app chat and telephony.
  • Guardian preferences recorded per person.
  • Templates for common messages, in the languages you use.
  • Permissions on who can message whom.
Communication integrations
Channels
Sample data
WhatsApp Business Email SMS In-app chat Telephony Announcements Push notifications
Message log

A message log you can search

When a parent says they were never told, you should be able to check in seconds. Every message is logged to the record with its channel and status.

  • Delivery status for each message and channel.
  • Failed messages flagged for retry on another channel.
  • Automated messages for fees, absences and timetable changes.
  • Enquiry conversations from the chatbot join the admissions history.
AI chatbot for enquiries
Message log
Sample data
  • Fee reminder, class group Sent by WhatsApp and email Delivered
  • Timetable change, year group Sent to parents and staff Sent
  • Absence notice Awaiting guardian reply Pending
  • Event invitation SMS failed, retry on email Retry
How it works

From audience to delivery report

01 Choose the audience Pick a campus, programme, class, batch or role, or build a list from the record.
02 Write or use a template Start from a saved template and adjust the message for the situation.
03 Choose channels Send through one channel or several, respecting each person's preferences.
04 Track and reply See delivery, handle replies and keep the conversation on the record.

Related modules and pages

Elvis Connect mobile apps Announcements, chat and push notices reach the apps. Feedback and surveys Survey invitations and reminders go out on these channels. Transport Route changes reach the families affected. Admissions and CRM Enquiry messages join the lead history. Fees and finance Fee reminders and receipts go out from finance. Communication integrations WhatsApp Business, email, SMS and telephony. AI chatbot for enquiries Answers enquiries on your website and messaging channels. Elvis U Ask Elvis U to draft a message, then review it before it is sent. Improve retention and outcomes Timely messages keep students on track.
FAQ

Communication questions

Which channels can we use?
WhatsApp Business, email, SMS, in-app chat and telephony, plus announcements in the portals and apps.
Can guardians opt out of a channel?
Yes. Communication preferences are recorded per person and respected when messages are sent.
Are messages logged?
Yes. Messages and their status are logged to the student, guardian or lead record.
Can we send messages in more than one language?
Templates can be prepared in the languages your institution uses. [CONFIRM LANGUAGE LIST]

See Elvis ERP on your own data

Book a walkthrough with a specialist who works with institutions like yours.

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